Privacy Policy

1. Introduction

This Privacy Policy explains how makermate OÜ ("we," "us," or "our"), located at Tornimäe tn 5, 10145, Tallinn, Estonia, collects, uses, and protects your personal information when you use the Replicmate mobile application ("App").

We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Profile Information: Optional profile picture and preferences
• Payment Information: Payment details processed securely through third-party payment processors
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Photos and Images: Photographs you capture or upload to generate 3D models
• 3D Models: The 3D models generated from your photographs
• Usage Data: How you interact with the App, features used, and time spent
• Device Information: Device type, operating system, unique device identifiers
• Log Data: IP address, access times, app crashes, and performance data
• Camera Access: Access to your device camera to capture photos (with your permission)

2.3 Information from Third Parties

• Authentication Services: If you sign in using Apple ID or other third-party services
• 3D Printer Integration: Information from connected 3D printer services

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: Process your photos, generate 3D models, and facilitate printing
• Account Management: Create and maintain your account
• Improve the App: Analyze usage patterns to enhance features and user experience
• AI Training: Improve our 3D model generation algorithms (using anonymized data)
• Customer Support: Respond to your inquiries and resolve issues
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service
• Communications: Send service updates, technical notices, and promotional messages (with your consent)

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to provide the App services you've requested
• Legitimate Interests: Improving our services, security, and fraud prevention
• Consent: Marketing communications and optional features (you can withdraw consent at any time)
• Legal Obligation: Compliance with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Cloud storage, AI processing, payment processors, and analytics services
• 3D Printer Partners: When you choose to send models to connected printers
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

6. Data Storage and Security

6.1 Data Storage

Your data is stored on secure servers located in the European Union and may be transferred to other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

6.2 Security Measures

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained until you delete your account
• Photos and 3D Models: Retained until you delete them or close your account
• Usage Data: Retained for up to 2 years for analytics purposes
• Legal Data: Retained as required by law or to resolve disputes

8. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at makermate.org@gmail.com

9. Children's Privacy

The App is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze app performance and usage
• Provide personalized content

You can manage cookie preferences through your device settings. Note that disabling cookies may limit app functionality.

11. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy in the App
• Updating the "Last Updated" date
• Sending an email notification for material changes

Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

13. International Users

If you access the App from outside Estonia, please note that your data may be transferred to and processed in Estonia and other countries. By using the App, you consent to such transfers in accordance with this Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

EU Representative: For GDPR-related inquiries, you can also contact our EU representative at the same address.